Friday, April 12, 2024

The Perfect Order

Purchasing is gaining increasing attention from top management as it holds significant sway over profitability and supply chain performance compared to other departments. The purchasing process comprises six steps: specification, supplier selection, contracting, ordering, expediting, and follow-up. In this article, I delve deeper into the fourth step: ordering.

Once a contract is in place, it is executed through the ordering of products, services, or works from the supplier in line with the agreed conditions outlined in the contract. In the case of a one-off purchase, the contract itself serves as the actual purchase order. How can you ensure you receive the correct items, in the right condition, at the appropriate time, and in the correct location?

A purchase order is typically initiated through a purchase order requisition or materials requisition. In production environments, this requisition is generated by the materials requirements planning system, determining the required volumes for production over a specific period, taking into account existing inventory levels.

There are various ordering methods: stock-sourcing, demand-tailored sourcing, and Just-In-Time (JIT) sourcing. Stock-sourcing involves the buyer maintaining stock, sometimes alongside the supplier. This method is typically used for repetitive needs and/or low-value products. Demand-tailored sourcing, on the other hand, is employed for occasional high-value items. Here, the buyer seeks to avoid holding stock, with the supplier potentially maintaining central stock. JIT sourcing is utilised for high-value and predictable demand. In this method, neither the buyer nor the supplier holds stock in theory. However, due to long production lead times for certain items, the supplier or their supplier may hold stock.

When placing an order with a supplier, precision in conveying information and instructions is crucial. Generally, a purchase order will include the following details: order number, product description, unit price, quantity required, expected delivery time or date, delivery and invoicing address, and handling instructions (such as halal logistics or temperature requirements).


Lessons Learned

Ordering administration can incur significant costs due to the expense per invoice and the high volume of invoices. Cost reductions per invoice can be achieved by eliminating redundant activities, processes, and paperwork. E-ordering via online catalogues and purchase cards (P-cards) further streamlines the order administration process. P-cards are employed for high-frequency purchases of low-value items, such as stationery. Payments are handled by credit card companies, resulting in monthly billing. While organisations incur a small fee per card, they reap substantial administrative cost savings.

A high volume of invoices may stem from numerous one-time invoices, multiple invoices from a single supplier, and separate invoices per department. The number of invoices can be reduced through three main avenues. Firstly, reducing the number of suppliers results in fewer invoices. It is advisable to start by reducing suppliers for product categories that can be easily sourced locally. Secondly, contract terms should specify invoicing methods, frequency, and consolidation across departments. Sending a single monthly invoice is more cost-effective than receiving multiple invoices from the same supplier each month. Lastly, educating users across the organisation on ordering procedures is crucial to limit the number of invoices generated. In essence, achieving efficiencies is paramount in the ordering process.

Monday, April 1, 2024

Supplier selection: a cross-functional endeavour

Procurement is garnering increased attention from top management due to its significant impact on profitability and supply chain performance. The procurement process comprises six key steps: specification, supplier selection, contracting, ordering, expediting, and follow-up. This article focuses on the critical aspect of supplier selection.

Once the procurement specifications are defined, the buyer initiates market exploration. The initial step involves determining the subcontracting method: turnkey or partial. Turnkey subcontracting entails entrusting the entire product, service, or works to a single supplier, while partial subcontracting involves splitting the purchase into different lots, which may be assigned to various suppliers. In some cases, related lots may necessitate conditional selection, such as awarding transportation contracts for different regions based on backload availability. Supplier-imposed conditions, like offering discounted prices for multiple lots, may further complicate selection, often requiring specialised software to navigate.

A secondary decision pertains to the contract basis: fixed-price (lump-sum) or cost-reimbursable. Fixed-price contracts incentivise prompt completion, whereas cost-reimbursable contracts involve suppliers being remunerated based on pre-determined hourly rates, contingent on the complexity of specifications and industry expertise.

In scenarios with numerous suppliers, pre-selection may be required to eliminate unsuitable options, with the actual selection phase focusing solely on identifying the best supplier(s).

When drafting requests for quotation, clarity and consistency are paramount to facilitate easy comparison of received quotations. This necessitates precision, completeness, and clarity in the requests.

Finally, a comprehensive evaluation of quotations is essential. Criteria for selection, including price, total cost of ownership, flexibility, lead times, and customer service, must be established beforehand, with the relative importance of each criterion duly weighed.

Supplier selection is a collaborative effort, ideally involving procurement, research and development, quality assurance, production, and supply chain management.


Key Takeaways:

  • Neglecting analysis of the supplier market weakens the buyer's bargaining position, often resulting in sticking with existing suppliers and minimal cost reductions.
  • Overemphasis on cost in supplier selection risks overlooking other critical factors like commitment, investment, and technological advancements.
  • Despite the time and cost involved, thorough market analysis is essential for effective negotiations and optimal supplier relationships.


Dr. Marco Tieman
CEO, LBB International

Thursday, March 28, 2024

Specifications: The Key Element in the Purchasing Process

Purchasing is garnering increasing attention from top management as it significantly impacts profitability and supply chain performance. It entails professional procurement by an organisation, encompassing all items for which an external invoice is received. These items may include goods (such as materials and office supplies), services (like temporary labour and accountancy services), and works (such as factory or office renovations).

The purchasing process comprises six essential steps: specification, supplier selection, contracting, ordering, expediting, and follow-up. Specification is the first step in the purchasing process, part of the initial three steps, commonly referred to as the tactical purchasing process. At this stage, precise requirements are determined, encompassing aspects like quality, halal compliance, logistics, maintenance, legal considerations, environmental standards, and budget constraints.


Who Formulates the Specifications?

The responsibility for specifying purchase order requirements lies with the user or budget holder. Purchasing, in turn, ensures that the specification is formulated in objective and supplier-neutral terms. However, input from other departments or individuals, including research and development, quality assurance, internal halal committees, laboratories, and sometimes even customers, may be sought during the specification drafting process. It is crucial for each specification to be endorsed by the purchasing department before being released to a supplier.


What Should Specifications Include?

Specifications encompass both functional and technical aspects. Functional specifications delineate the desired functionality of the product, service, or works for the end user. They encourage suppliers to utilise their expertise and innovative technology to meet buyer requirements. In the case of services, functional specifications may outline input, throughput, output, and outcomes, which can be further elaborated upon in a service level agreement during the contracting phase.

Technical requirements, on the other hand, provide detailed information about the physical or chemical properties of the product, as well as the activities to be performed by the supplier. These may be documented in technical drawings and activity schedules.

The longer the relationship or higher the level of trust with a supplier, the greater the emphasis on functional rather than technical requirements.

The specification stage exerts the most significant influence on total cost of ownership. Early involvement of the purchasing department during this phase is, therefore, critical. One reason for this is the opportunity to standardise, thereby reducing the number of different products, subassemblies, and parts. Successful companies typically have four to five times fewer components than less successful ones, made possible by purchasing's in-depth knowledge of the supplier market.


Lessons Learned

Common pitfalls include skipping the specification phase altogether, proceeding directly to supplier selection without a clear understanding of requirements, overlooking consumables, spare parts, or support services related to a purchase, and placing excessive emphasis on technical rather than functional requirements. It is vital to clearly designate responsibility for formulating and approving specifications.

While developing and refining specifications may incur time and expenses, purchasing unsuitable products and services proves even more costly in the long run!


Dr. Marco Tieman

CEO, LBB International

Saturday, March 16, 2024

Mastering Receiving: The Cornerstone of Warehouse Excellence

In the realm of warehouse management, achieving consistent high performance, meeting peak order volumes, and facilitating urgent orders pose ongoing challenges. These goals are attainable only through meticulously planned and executed warehouse operations.

Among the various warehouse processes, put-away holds a pivotal position as the second step in the warehouse journey, following the receiving phase.

Put-away involves the transfer of inspected cargo from the staging area to designated storage locations, ensuring alignment between physical storage and data captured in the warehouse management system (WMS).

Here’s a breakdown of the put-away process:

  1. Storage Location Assignment: The decision on cargo storage locations can be system-directed or user-defined. System-directed put-away involves the WMS selecting storage locations based on predefined strategies. However, forklift drivers may override these suggestions. The WMS generates pallet identifications for scanning and confirmation at storage locations.
  2. Execution Methods: In paper-based operations, storage assignment is typically user-defined. Forklift drivers may opt to allocate pallets to empty locations and record them on tally sheets. Alternatively, warehouse zones may be designated, with supervisors providing location maps for each rack, guiding forklift drivers’ put-away activities.
  3. Process Variations: Put-away processes can be one-stage or two-stage affairs. For pallet racks and bulk floor storage, forklifts can transport pallets directly from the staging area to storage locations. In contrast, in warehouses with high racks served by very narrow aisle (VNA) trucks, pallets are first moved to aisle entrances before being transferred to storage locations by VNA trucks.

Lessons Learned:

  • Pick & Drop Buffer: Best-practice warehouses incorporate pick & drop buffers at aisle beginnings for both put-away and picking operations. This setup minimises lead times by reducing travel distances and enhances efficiency through simplified control and reduced waiting times.
  • Team Coordination: Put-away and picking teams often overlap, sharing responsibilities for cargo transfer between staging areas and storage. Priority is given to clearing the staging area promptly to prevent blockages at loading bays, which are critical bottlenecks in warehouse operations. While put-away tasks are typically completed before the end of a shift, picking tasks may take precedence to ensure timely delivery schedules.

In essence, mastering the put-away process is crucial for optimising warehouse operations, reducing lead times, and enhancing overall efficiency.

 

Dr. Marco Tieman

CEO, LBB International

Put-Away: The Initial Step Towards Warehouse Efficiency!

In the realm of warehouse management, achieving consistent high performance, meeting peak order volumes, and facilitating urgent orders pose ongoing challenges. These goals are attainable only through meticulously planned and executed warehouse operations.

Among the various warehouse processes, put-away holds a pivotal position as the second step in the warehouse journey, following the receiving phase.

Put-away involves the transfer of inspected cargo from the staging area to designated storage locations, ensuring alignment between physical storage and data captured in the warehouse management system (WMS).

Here's a breakdown of the put-away process:

  1. Storage Location Assignment: The decision on cargo storage locations can be system-directed or user-defined. System-directed put-away involves the WMS selecting storage locations based on predefined strategies. However, forklift drivers may override these suggestions. The WMS generates pallet identifications for scanning and confirmation at storage locations.
  2. Execution Methods: In paper-based operations, storage assignment is typically user-defined. Forklift drivers may opt to allocate pallets to empty locations and record them on tally sheets. Alternatively, warehouse zones may be designated, with supervisors providing location maps for each rack, guiding forklift drivers' put-away activities.
  3. Process Variations: Put-away processes can be one-stage or two-stage affairs. For pallet racks and bulk floor storage, forklifts can transport pallets directly from the staging area to storage locations. In contrast, in warehouses with high racks served by very narrow aisle (VNA) trucks, pallets are first moved to aisle entrances before being transferred to storage locations by VNA trucks.

Lessons Learned:

  • Pick & Drop Buffer: Best-practice warehouses incorporate pick & drop buffers at aisle beginnings for both put-away and picking operations. This setup minimises lead times by reducing travel distances and enhances efficiency through simplified control and reduced waiting times.
  • Team Coordination: Put-away and picking teams often overlap, sharing responsibilities for cargo transfer between staging areas and storage. Priority is given to clearing the staging area promptly to prevent blockages at loading bays, which are critical bottlenecks in warehouse operations. While put-away tasks are typically completed before the end of a shift, picking tasks may take precedence to ensure timely delivery schedules.

In essence, mastering the put-away process is crucial for optimising warehouse operations, reducing lead times, and enhancing overall efficiency.

 

Dr. Marco Tieman

CEO, LBB International

Monday, February 12, 2024

UNLOCKING THE POTENTIAL OF HEALTHCARE LOGISTICS: A CRITICAL FRONTIER IN MALAYSIA

In Malaysia, the surge in chronic diseases, attributed to shifting dietary patterns and sedentary lifestyles, underscores the urgent need for a healthcare system that offers swift, affordable, and accessible treatment options. Healthcare providers face the challenge of optimizing patient care while minimizing costs and maximizing operational efficiency. At the heart of this endeavor lies healthcare logistics—a crucial yet often overlooked aspect of healthcare management.

Healthcare logistics is more than just the movement of patients and goods; it is a strategic tool for orchestrating seamless healthcare processes that prioritize patient-centric care. Best-in-class hospitals worldwide have embraced healthcare logistics to streamline patient flows, centralize diagnostics, and simplify healthcare processes, leading to significant improvements in overall performance.

At its core, healthcare logistics aims to optimize the organization, planning, and control of healthcare processes to ensure timely, patient-friendly, and cost-effective care delivery. 80% of healthcare and emergency management have a geographical relevance. Geographical information systems offer immense potential in optimizing emergency management and healthcare network capacity utilization, particularly during crises such as outbreaks, natural disasters, and closedown of hospital.

In hospital settings, healthcare logistics plays a pivotal role in enhancing patient flows by strengthening diagnostics, reducing waiting times for doctors and discharge, and ensuring the availability of medical records. Efficient healthcare processes with clear responsibilities and minimal steps contribute to a safer healthcare environment and reduce unnecessary costs.

A prime example of the impact of healthcare logistics is evident in bed management. Misalignment between surgical schedules and bed availability can result in patients occupying expensive intensive care unit beds longer than necessary, leading to increased costs. Similarly, delays in transitioning patients to nursing homes or home care due to bed shortages prolong hospital stays and contribute to inefficiencies.

Furthermore, healthcare logistics optimizes goods flows by improving medication availability, streamlining transportation of prescribed medicines, and enhancing inventory management. Traditional inventory systems based on predetermined levels often lead to overstocking and wastage. Implementing pull systems, such as Kanban, facilitates just-in-time deliveries, significantly reducing waste and costs.

In conclusion, excellence in patient and goods logistics holds the key to unlocking a better healthcare system at lower costs—an area ripe for exploration in Malaysia. By harnessing the power of healthcare logistics, we can revolutionize healthcare delivery, ensuring that every patient receives timely, high-quality care, while maximizing resource utilization and minimizing waste.

Let us embark on this journey towards a more efficient and effective healthcare system—one driven by the principles of logistics excellence.

Dr. Marco Tieman
CEO, LBB International

Monday, January 29, 2024

Malaysia's Logistics Triumph: A Key Player in Global Supply Chains

In the dynamic landscape of global commerce, logistics emerges as the backbone of efficient and profitable business operations. Dr. Martin Christopher, Emeritus Professor of Marketing & Logistics at Cranfield University, United Kingdom, aptly defines logistics as the strategic management of procurement, movement, and storage of materials, fostering cost-effective order fulfillment for the maximization of current and future profitability.

This strategic link between marketplace demands and operational activities, often referred to as the 'supply chain,' orchestrates a network of interconnected organizations from raw material management to final product delivery. In this era of intense competition, success is no longer measured solely between companies but rather between supply chains. Those adept at organizing their supply chains outshine their counterparts, paving the way for increased sales and higher profits.

In this global logistics arena, Malaysia has secured a commendable position, standing at 26th in the world according to the latest World Bank Logistics Performance Index (2023), trailing closely behind Singapore and China. Notably, Singapore takes the lead, securing the top spot globally, underscoring the significance of logistics in the region.

The nation's remarkable standing is a testament to substantial investments in logistics infrastructure – encompassing seaports, airports, rail networks, and highways – and the presence of a robust community of local and international logistics service providers. Moreover, the application of logistics concepts and best practices in both the private and public sectors has played a pivotal role in elevating Malaysia's logistics prowess.

As we step into an era dominated by the ASEAN Economic Community, Malaysia's logistics performance becomes crucial for maintaining a competitive edge as a preferred destination for manufacturing, trade, and habitation. This calls for collaborative efforts from the government, industry stakeholders, and academia to fortify Malaysia's logistics capabilities in the years to come.

In an increasingly interconnected and globalized world, the undeniable truth surfaces – logistics is the linchpin shaping the future of businesses and society in Malaysia. Everywhere you look, Malaysia is synonymous with Logistics!

Looking ahead, LogiSYM is gearing up for its annual logistics conference on June 19-20, 2024, in Malaysia. This year's theme, "Supply Chain Agility, Sustainability, and Digitalization with Artificial Intelligence," promises to explore the latest trends and advancements in the logistics realm. I eagerly anticipate the opportunity to connect with you at this influential gathering.

Dr. Marco Tieman

CEO, LBB International

The Perfect Order

Purchasing is gaining increasing attention from top management as it holds significant sway over profitability and supply chain performance ...